Still "three guarantees" during the period canvas shoes, washed once fading. Consumers want to find a statement, he was business to "man-made bleaching caused by improper washing" refused return. "But I wash before, did not find a shoe box, there are washing instructions ah." Recently, members of the public Wang encountered such "embarrassing thing."
Hotline reporter trainee reporter Feng Qiao Lei Zhang Lei
To wash the shoes before fading, businesses are not returned
"I recently bought a new double canvas shoes. But only washed once a serious shoes to fade." Hotline 82654321 Wang news reached the newspaper said: "Although that issue, the shoes still return the guarantee period, but I issued a business inspection report, saying it was inappropriate that has caused human washing fade, so newspaper can not be returned. "Teva Mens Shoes
Wang came to the press following a shopping mall located in Xiaoshan city of a brand counters. Ni named manager sent out a test before the canvas shoes. This reporter saw the back edge of the shoe with a layer of dark blue edging, faded dark blue, light blue color dye to the shoe.
Subsequently, the NI manager read to reporters a test by the technical supervision of Hangzhou Institute of goods issued by quality inspection alone. In the "quality of note" column, the reporter saw a line of handwritten words: "seems to improper care."
"May 10, Wang sent a pair of shoes, faded, and we express to the head man in charge of quality inspection, technical supervision of Hangzhou, then sent to the hospital for testing detected. May 12, we received quality inspection report. "Teva Womens Shoes
Ni manager said: "This pair of shoes we sell a lot of double, but no one ever had a faded reflection of problems. The report also said that testing was a result of improper care fade, rather than the quality of the shoes, it is not returned. "
The factory has care instructions, how the time of sale gone?
"Even if the quality of the results of the inspection report is correct, this is because I really fading caused by improper washing. But I did not hear before buying, the salesperson reminded of my washing." Wang believes that business obligation before buying the goods in the consumer care and maintenance reminders. "I have these shoes in the house, I did not find any available canvas shoes, how to read the wash care instructions."
In this regard, Ni manager, said: "As the counter a lot of customers every day a pair of shoes, maintenance manual lost the case indeed possible." Subsequently, the reporter contacted the brand's sales company, and the persons said that sales from the Corporation Each pair of shoes out of the package contain care and maintenance instructions, are dealers in the sale of part of the instructions when you inadvertently lost.
Reporter then found the person in charge of the shop floor, the official said: "In accordance with the provisions of shopping malls, counter staff have received complaints of obligations, but did not address the rights of complaint, the counter has violated the relevant provisions of the mall. In After listening to the relevant circumstances, the official said, the counter is not handled properly, is an infringement of consumer right to know.
Following consultations, counter agreed to Wang returned shoes. Shopping malls were finally asked the counter this situation the lack of rectification and maintenance instructions, and said that he would carry out related training within shopping centers, requires that all salespersons sell products to the customers on the and maintenance maintenance of a detailed explanation of methods.Teva Girls Shoes
Counsel said that consumers have the right to know, have encountered similar problems can be rights
"Currently, there are indeed many businesses in order to sell more products faster, while sales of washing before the selection on the maintenance of the problems avoided." Xiaoshan Xianghu Lake attorneys Xu Feng said that according to " Consumer Protection Law ", consumers enjoy the right to enjoy that they purchase and use of goods or services received the right to the truth. Consumers have the right to require operators to provide commercial specifications, certificate of inspection, the use of the method statement and other relevant information.
"Meanwhile, under the" Product Quality Law ", product packaging and labeling should be true, and easily lead to improper use damage to the product itself, should provide warning marks or warning statements in Chinese. Correspond to the incident, the business was not doing due description of duties, for the shoes easy to fade under normal washing does not do that and the logo, clearly violated the consumer's right to know. If you have special ways to ensure that washing does not fade after washing the shoes, then when merchants sell products should be expressed. Therefore, consumers have the right under the "Three Guarantees" claiming rights to the business. "
No comments:
Post a Comment